This Rule 10 only applies to Service Animals and Support Animals as described below. For the transport of pets, please see Rule 19: Acceptance of Dogs, Cats, and Birds for Travel of this Contract of Carriage. For cargo arrangements, please visit our cargo page at: HawaiianAirCargo.com, or call us at 1-877-HA-CARGO (422-2746).

We accept trained service animals, psychiatric service animals, and emotional support animals, as provided for under the Air Carrier Access Act (ACAA) and the relevant United States Department of Transportation (DOT) regulations, for travel without charge when they are accompanying a qualified individual with a disability upon the terms and conditions in this Rule 10. For the purposes of this rule, we differentiate trained service animals from psychiatric service animals and animals that provide emotional support as follows:

Service Animal means a dog, cat or miniature pony (only) that is individually trained to perform functions to assist the guest who is a qualified individual with a disability.

Support Animal means a dog or cat (only) that either (i) provides emotional support services to its owner, but is not trained to perform a specific task to a guest who is a qualified individual with a disability or (ii) is a psychiatric service animal.

1. GENERAL CONDITIONS OF TRAVEL FOR SERVICE ANIMALS AND SUPPORT ANIMALS. We know that Service Animals and Support Animals provide valuable services to our guests. If you are a qualified individual with a disability, we welcome your Service Animals and/or Support Animal for travel free of charge with you in the cabin of the aircraft. However, for the safety and security of everyone, and to meet our operational needs, this rule sets out the conditions, restrictions, and requirements of bringing your Service Animals and Support Animals on-board our aircraft. We strongly recommend that you read and understand the provisions in this rule before traveling with any Service Animals or Support Animal so that you and your animal(s) are best prepared for your journey. Although we do not charge to transport your Service Animals and/or Support Animal as set forth below, we reserve the right to charge you for any repairs and/or cleaning costs to our aircraft beyond normal wear and tear associated with the transport of your animal.
   1. Number of Service Animals and Support Animals. In no event will we accept more than three (3) animals per person that meet the requirements of this Rule 10, provided, however, that in no case shall we accept more than one (1) Support Animal per person. Additional Service Animals or Support Animals will be treated as pets in accordance with Rule 19: Acceptance of Dogs, Cats, and Birds for Travel.
   2. No Disruptive Behavior. All Service Animals must remain leashed and/or be under your direct control. All Support Animals must remain leashed or contained within a pet carrier at all times. For the safety of everyone on-board the aircraft, we reserve the right to deny transport of any Service Animal or Support Animal in the cabin of the aircraft in our sole discretion for disruptive behavior. Disruptive behavior shall include, among other things, running freely around an aircraft, boarding area, or airport, growling repeatedly at other people, biting, nipping at, or jumping on people (other than on the owner guest as trained for a health alert), or urinating or defecating in undesignated relief areas such as at the gate or in the cabin of the aircraft. An animal that engages in these types of disruptive behaviors has not been adequately trained to function in public settings. An animal that engages in disruptive behavior will not be considered a Service Animal or Support Animal, regardless of other factors. As such, the animal would need to be transported as a pet in accordance with Rule 19: Acceptance of Dogs, Cats, and Birds for Travel.
   3. Additional Documentation on Long Flights. On any flight of eight (8) hours or more, we reserve the right to require that you provide documentation to us that your Service Animals and/or Support Animal (i) will not need to relieve itself on the flight or (ii) can relieve itself in a way that does not create a health or sanitation issue on the flight.
   4. Restricted Seating. A qualified individual with a disability accompanied by one or more Service Animals and/or one Support Animal will not be allowed to sit in (i) any exit row, (ii) any seat that obstructs an aisle, or (iii) any seat that must remain unobstructed to facilitate an emergency evacuation. No Service Animal or Support Animal may occupy an empty seat. All Service Animals and Support Animals are limited to your floor space and any floor space of an adjacent empty seat only, or your lap, provided that the animal is no larger than a lap child, as determined in our sole discretion.
   5. Large, Heavy Animals. If any Service Animal or Support Animal in our sole discretion is too large to fit safely on the floor space in front of you, we will try to accommodate you and your animal by relocating you to empty adjacent seats in the same class of service, provided that (i) space is available that does not otherwise obstruct emergency evacuation routes, and (ii) your relocation will not cause a delay in the flight. If there are no adequate alternatives available for you to travel with your Service Animals and/or Support Animal in the same class of service as the seat you purchased, we will try to accommodate you and your animal in the same class of service on a later flight with more room, or offer to transport your animal(s) as checked baggage in the cargo hold of our aircraft.
   6. Assumption of Responsibility. You assume full responsibility for the safety, well-being, and conduct of your Service Animals and/or Support Animal, including, but not limited to, the interaction of the animal with other guests who may encounter the animal while onboard the aircraft. You agree to indemnify us for any losses associated with your Service Animals and/or Support Animal other than for any repair and cleaning costs solely related to normal wear and tear.
   7. Permits and Governmental Compliance. You are responsible for compliance with all Government Laws, requirements and restrictions relating to your Service Animals and/or Support Animal, which includes, for example, obtaining entry permits and required health certificates of the state or territory from and/or to which the animal is being transported, and producing such documentation upon demand. You also agree to indemnify us for any costs and expenses we may occur because of your failure to comply with this paragraph.

      NOTE: SEE RULE 19 (A)(7) FOR STATE OF HAWAII RESTRICTIONS WHICH YOU MUST COMPLY WITH FOR ANY ANIMALS ARRIVING IN HAWAII.

2. SERVICE ANIMALS. Service Animals are welcome to accompany you in the cabin of our aircraft if they meet all the general conditions in Section A of this Rule 10. To determine whether your animal is a Service Animal, we rely on your credible verbal assurances and other evidence which may include identification cards or other written documentation, or the presence of a harnesses or tags. In seeking credible verbal assurances, we reserve the right to ask (i) whether your animal is required because of a disability and (ii) what type of work or tasks has your animal been trained to do.

   NOTE: If you are unable to provide credible verbal assurances or other acceptable evidence that your animal is a Service Animal, it may still qualify as a Support Animal upon meeting the general conditions in Section (A) and the requirements of Section (C) of this Rule 10.

   NOTE: We do not accept any Service Animals that are in training for transport under this rule.

3. SUPPORT ANIMALS. Support Animals are welcome to accompany you in the cabin of our aircraft if they meet all the general conditions in Section (A) of this Rule 10, and the conditions below. To be classified as a Support Animal, we require the following.
   1. Documentation. You must (i) print and have your mental health professional fill out our Support Animal form located at https://apps.hawaiianairlines.com/resources/faq/Hawaiian%20Airlines%20-%20Emotional%20Support_Psychiatric%20Service%20Animal%20%20Form%20-%20FINAL_Airport%20Operations%20Communication.pdf or (ii) provide us with current documentation (i.e., no older than one year from the date of your scheduled initial flight) on the letterhead of a licensed mental health professional stating the following:
      1. that you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders;
      2. that you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination;
      3. that the individual providing the assessment is a licensed mental health professional, and that you are under his or her professional care; and
      4. the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

      NOTE: We reserve the right to authenticate and verify the legitimacy of any documentation presented.

      NOTE: We may in our sole discretion accept a completed Support Animal form of another carrier if it contains all the required information above.

   2. Notice. You must provide us with notice of your intent to travel with a Support Animal at least 48 hours in advance of your flight and check in not later than one (1) hour before the check in time for the general public. If you do not meet the advance notice or check in requirements, we may be unable to accommodate you and your Support Animal, notwithstanding reasonable efforts if it would delay the flight.
4. SPECIALTY PURPOSE TRAINED DOGS. We will accept dogs trained in explosives detection, drug and other searches, search and rescue, and other specific functions for travel without charge, provided that the following conditions are met:
   1. Official Duty. The dog and its handler are on official duty for the Military or a government agency, and the handler’s credentials are current and verified as authentic.
   2. Accompanied by Handler. The dog is accompanied by its handler for the duration of the travel.
   3. Harnessed or Leashed. The dog is properly harnessed or leashed.
   4. Proper Placement. The dog can be accommodated in a non-exit row at the feet of the guest. The dog may not physically occupy a seat in the aircraft.